Cancellation Policy

There are NO exceptions to our cancellation policies.

We do not offer refunds for cancellations directly from Just Liv LLC Events. Just Liv has partnered with Travel Safe Insurance to ensure that all customers can purchase additional Travel insurance. If you must cancel for any reason, immediately email cancellation@justliv.live. For all customers who have purchased other Travel Insurance After you email cancellation@justliv.live, we strongly recommend contacting Travel Safe Insurance Company at 1-800-461-6920 or 1-317-582-2629 or via email at ts.service@sevencorners.com. All cancellation requests must be submitted in writing. When getting Travel Safe Insurance, please have your receipt of payment and the signed terms and conditions form at hand, as you will need to forward them to a Travel Safe Insurance Representative.

In case of cancellation, you must contact JustLiv in writing by emailing cancellation@justliv.live. Then you must contact Travel Safe Insurance via phone at 1-800-461-6920 or 1-317-582-2629 or via email at ts.service@sevencorners.com to submit a claim and request a refund via insurance.

For questions about coverage or to purchase additional travel insurance, don’t hesitate to contact Travel Safe Insurance using the contact information above. Travel insurance does not cover flights and miscellaneous items such as cabanas, tours, and excursions unless these items are added to your Travel Insurance Policy.

All Just Liv Customers/Consumers without travel insurance will receive a credit for a future event up to one year from the original purchase if they decline to purchase Travel Safe Insurance. A $300.00 cancellation fee per person will be deducted from the total balance paid for accommodations, and the remaining balance can be credited to another Just Liv LLC Event within one year. Credits can be offered only from the first registration day up to 30 days before the event. All consumers seeking cancellations 30 days before the event will not receive a credit. Consumers who were canceled due to nonpayment and late payment will not receive credit. Forfeits all monies paid to the Company.

PAYMENTS & CANCELLATION Deposit: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferable. All reservations (except where specified) will need a deposit, and the amount due and the monthly payment plan will be noted. Total Payment: All reservations can be paid in full at the time of booking as long as the event still has available space. Late Payment: If there is any outstanding balance 11 days after your payment date each month, listed on your installment plan, a late fee will automatically be added to your invoice eleven days after your monthly payment is due each month. Reinstatement to Event Destination In the event, you/the consumer’s travel reservations have been canceled due to nonpayment. Please let us know within 15 days that you’d like to reinstate your reservations. A $150.00 Domestic Event ($250 for international events) will be added to your invoice; all outstanding payments and reinstatement fees must be paid in advance to apply for reconfirmation of the Trip. The same Room category and Bed type will not be guaranteed.