There are NO exceptions to our cancellation policies. We do not offer refunds for cancellations of any kind directly from Kingdom Travel Agency Inc for Just Liv Events. Just Liv has partnered with Travel Safe Insurance to ensure that all packages are sold with travel insurance. If you must cancel for any reason immediately email cancellation@justliv.live. After emailing cancellation@justliv.live we strongly recommend that you contact Travel Safe Insurance Company at 1 800-461-6920 or 1-317-582-2629 or via email at ts.service@sevencorners.com All cancellation requests must be submitted in writing. When contacting Travel Safe Insurance please have your receipt of payment, the signed terms and condition form available because you will need to forward them to a Travel Safe Insurance Representative. In the event of cancellation, you must first contact Just Liv in writing by sending an email to cancellation@justliv.live then you must contact Travel Safe Insurance via phone at 1 800-461-6920 or 1-317-582-2629 or via email at ts.service@sevencorners.com to submit a claim and request a refund via insurance. For questions regarding coverage or to purchase additional travel insurance, please contact Travel Safe Insurance using the contact information above. Travel Insurance does not cover flights, miscellaneous items such as cabanas, tours and excursions. All cancellations incur a fee of $300.00 per person. You the consumer can also receive a credit for a future event if you decline to put in a claim with Travel Safe. A $300.00 per person cancellation fee will be deducted from the total balance paid for Accommodations and the remaining balance can be credited to another Just Liv Event within one year. Credits can only be offered from the first day of registration up to 90 days before the event. All Consumers seeking cancellations during the 90 days before the event will have to file a claim with Travel Safe Insurance. Travel Safe Insurance does not cover flights, Cabanas, VIP Sections at evening events or any tours and excursions these items are non – refundable if you cancel. However, you, the consumer, can contact Travel Save once you receive your Insurance policy and add additional insurance at the consumers cost to cover those non-refundable items above.

Yes. If payment cannot be made on the due date, payment can only be moved to a later date within the same month. If for any reason there is a financial issue, please email the Accounting Department at accounting@justliv.live. Changes must be received no later than 72 business hours before the due date. There is a 10-day grace period for late payments. After 10 days the account will be considered in default. Once in default, reservations are suspended, reserved seats and room type are no longer held, and the reservation will require a $75 reinstatement fee, plus all missing payments must be paid in full up to the date of reinstatement to remove the default status. If a payment plan is in default and the seats and room(s) are released, they may be re-sold to another customer and you will have to purchase new seats and room(s) based on availability at the time of reinstatement. Please Note: there is no guarantee of receiving your original booking upon reinstatement due to cancellation for non-payment. If the default status has not been remedied after 10 days, the company has the right to cancel the reservation and the customer forfeits all monies paid to the company. Be advised, a late fee of $25.00 per person will be added to your package if the credit card on file is declined. If final payment is not received by the due date listed on your invoice your package will be cancelled, all payments made up to that point will be forfeited and the customer will not receive a refund.